* Free delivery for orders over ₹ 2500.
FREQUENTLY ASKED QUESTIONS
Ordering & Products
What makes Tinplum products special?
Every piece in our collection is handcrafted by skilled artisans using traditional techniques and premium materials. We curate only exceptional items that combine functional beauty with cultural heritage, ensuring each piece is unique and built to last generations.
Are your products really handmade?
Absolutely. Each item is individually crafted by master artisans, which means slight variations in colour, texture, and finish are natural characteristics that make every piece one-of-a-kind.
Do you offer custom or commissioned pieces?
Yes, we collaborate with our artisan network to create bespoke pieces tailored to your vision. Visit our Commissioned Art page to learn more about the process and investment levels.
How do I care for my Tinplum products?
Each product comes with specific care instructions. Generally, our ceramics are dishwasher-safe (unless specified), wooden items should be dry wiped and occasionally oiled, and textiles have individual care instructions.
Shipping & Delivery
Where do you ship?
We currently ship across India. Shipping costs and delivery times vary by location and are calculated at checkout.
How long does delivery take?
Standard delivery within India takes 5-7 business days. Made-to-order items take longer; expected delivery times are mentioned on the product page.
How are fragile items packaged?
All ceramic and delicate items are carefully wrapped in protective materials and shipped in sturdy boxes with cushioning. We also provide transit insurance for safe delivery.
Do you offer free shipping?
Yes, we offer complimentary shipping on orders over ₹2,500 within India.
Returns & Exchanges
What is your return policy?
For eligible products, we accept returns within 3 days of delivery for unused items in original packaging. Custom and commissioned pieces, and certain other items are not eligible for return unless there’s a manufacturing defect.
What if my item arrives damaged?
We take full responsibility for shipping damage. Contact us within 24 hours with photos, and we’ll arrange immediate replacement or full refund at no cost to you.
Artisans & Sourcing
Who are your artisans?
We partner with skilled craftspeople from across India. Many come from generations of makers who have perfected their techniques over decades.
Can I learn about the artist who made my piece?
Many of our products include artisan stories and backgrounds. We also feature maker spotlights in our newsletter and social media.
Pricing & Payment
Why are Tinplum products more expensive than mass-produced items?
Our pricing reflects the time, skill, premium materials, and fair artisan wages that go into each handcrafted piece. These are investment pieces designed to last lifetimes, not seasons.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. All transactions are secured with SSL encryption.
Website & Ordering
Do I need to create an account to purchase?
While you can checkout as a guest, creating an account allows you to track orders, save favourites, access exclusive previews, and receive personalised recommendations.
Still have questions?
How do I track my order?
Once shipped, you’ll receive tracking information via email. You can also check order status in your account dashboard.
Can’t find what you’re looking for? Our customer care team is here to help.
Email: [email protected]
WhatsApp: +91-989 1234 959
Hours: Monday-Saturday, 10 AM – 7 PM IST
We typically respond to emails within 24 hours.